How to order your NHS repeat prescriptions

Find out more about the different ways to order your repeat NHS prescriptions, and the Boots services available to help you manage your medicines

If you have a long-term health condition, like diabetes, high blood pressure or asthma, you’ll probably have a repeat prescription from your GP for your regular medication. If you have a repeat prescription it means that you can order medication without having to book an appointment and see your GP every time you need more. Although it is still important to see your GP for your regular, scheduled reviews.

Ordering your NHS repeat prescriptions

In Person

Hand in the white slip (which is the tear-off part of your repeat prescription) at your GP or pharmacy if you’ve signed up for the pharmacy’s repeat prescription service. This slip, sometimes called the repeat re-order form, shows the list of medicines that you can order. You simply need to tick the items on the list you need to re-order and hand this slip in.

If your GP is based in England and you would like your prescription to be sent from your GP electronically sign up to Electronic prescription service and nominate a pharmacy. Remember when ordering to only order what you need.

By Phone

Depending on where you live, you may be able to order your repeat prescription by phone. In some parts of the UK there are services, like the Prescription Medicine Ordering Line (MOL) and Prescription Ordering Direct (POD). Chat with your GP or pharmacy team to see whether this is an option for you.

Online

Often the easiest way to manage your repeat prescription is online. The Boots Free Online NHS Repeat Prescription Service* allows you to order your prescriptions online or via the Boots app.

By Post

Tick the items on your repeat re-order slip that you want to reorder and send this off by post to either your GP surgery or your nominated pharmacy, depending on where you signed up. If you don’t have your slip, contact your GP practice and they’ll be able to help.

Receiving your repeat prescriptions

Collect it from your pharmacy
  • If you collect your prescription from the pharmacy and you’ve nominated Boots as your chosen pharmacy, you can sign up to our free Text Message Service next time you're in store. No more waiting around for your prescription to be ready. Instead, we’ll send you a text message to let you know when your dispensed medication is ready to collect.
  • Many Boots pharmacies offer late-night opening hours and we have midnight pharmacies** too.
Have it delivered to your home
  • You can get free home delivery by ordering Online using our Free Online NHS Repeat Prescription Service which gives customers in England the option to have their medicine delivered to their home,**** or customers across the UK the option of in store collection.
  • Anyone can use our in-store Prescription Delivery Service. We offer a free home delivery service for many of our vulnerable patients (in line with government and NHS guidance)which is funded by the NHS. Talk to your pharmacy team if you think this may apply to you. We can also deliver to patients who don’t fall into this category for just £55 a year or £5 for each one-off delivery.

*Participating surgeries only. NHS prescription charges may apply.

**At participating Boots pharmacies only.

***Please note the repeat prescription free home delivery service is only available to patients registered with a GP in England. However, the option to collect in store is available for all customers registered with a participating GP anywhere in the UK.

**** Fridge lines and controlled drugs cannot be delivered via the online service